Frequently Asked Questions
Everything you need to know about shopping at London Store Napoli
What are your shipping times and costs?
We offer express shipping throughout Italy and Europe. Orders within Italy are typically delivered in 24-48 hours. Shipping is free for all orders over €100.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for interest-free installments.
How can I return an item?
You can return any unworn item within 14 days of delivery. Simply use our online portal to request a return label. Items must be in their original packaging with all tags attached.
Are the products on your site authentic?
Absolutely. London Store Napoli is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Can I pick up my online order in-store?
Yes, we offer a 'Click & Collect' service. You can select the 'Pick up in store' option at checkout and collect your order from our Napoli boutique at no extra cost.
How do I know which size to choose?
Each product page includes a specific size guide. Since we carry international brands, we provide a conversion chart to help you find the perfect Italian, UK, or US fit.